Neighcrew

Terms of Service

Last updated: November 2025

1. Agreement to Terms

By accessing or using Neighcrew ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access or use the Platform.

2. Eligibility and Age Restrictions

  • You must be at least 18 years old to use the Platform
  • Our platform is not intended for individuals under 18 years of age
  • If you are under 18, you must not use this Platform
  • You must have the legal capacity to enter into contracts
  • Venue managers must have a valid Australian Business Number (ABN)
  • Workers must be legally authorized to work in Australia
  • You must provide accurate and complete information when creating an account

Children's Privacy: We do not knowingly collect or process personal information from individuals under 18 years of age. If we become aware that we have collected information from a user under 18, we will take steps to delete that information immediately and terminate the account.

3. Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized access to your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Platform Services

4.1 For Venue Managers

  • You may post shifts and hire workers through the Platform
  • You agree to pay workers for completed work as agreed in the shift posting
  • You must provide accurate shift details including start time, end time, hourly rate, and location
  • You are responsible for verifying worker identity and attendance

4.2 For Workers

  • You may apply for and accept shifts posted by venue managers
  • You must arrive on time and complete the shift as agreed
  • You must clock in and out using GPS verification at the venue location
  • You are responsible for your own tax obligations and superannuation

4.3 Independent Contractor Relationship

IMPORTANT - YOU ARE AN INDEPENDENT CONTRACTOR: By using this Platform as a Worker, you acknowledge and agree that you are an independent contractor, NOT an employee of Neighcrew or any venue. This means:

  • You are self-employed and responsible for your own tax obligations, including filing tax returns with the Australian Taxation Office (ATO)
  • You are responsible for your own superannuation contributions
  • You are not entitled to employee benefits such as annual leave, sick leave, personal leave, or workers' compensation coverage through venues or Neighcrew
  • You are responsible for obtaining appropriate insurance coverage for your work (including public liability insurance if required)
  • You determine your own availability and may accept or decline shift opportunities at your discretion
  • The Platform facilitates connections between venues and workers but does not employ, supervise, or control workers
  • You are responsible for your own equipment, transportation, and work-related expenses

No Employment Relationship: Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and Neighcrew or between you and any venue. You are solely responsible for the quality and completion of work performed during shifts.

4.4 Tax Obligations

For Workers: As an independent contractor, you are responsible for:

  • Reporting all income earned through the Platform to the Australian Taxation Office (ATO)
  • Obtaining and providing your Tax File Number (TFN) if requested by venues or for ATO compliance
  • Paying applicable income tax, GST (if applicable), and other taxes on your earnings
  • Making your own superannuation contributions
  • Keeping accurate records of all income and expenses for tax purposes

For Venue Managers: You are responsible for:

  • Ensuring compliance with tax obligations, including GST if applicable
  • Reporting payments made to workers in accordance with ATO requirements
  • Maintaining accurate records of all transactions

Tax Advice: Neighcrew processes payments but does not provide tax advice. All users should consult with a qualified tax professional or accountant regarding their specific tax obligations.

Neighcrew may provide payment summaries upon request, but we do not withhold taxes or make superannuation contributions on behalf of workers.

4.x On-demand Services (Cleaning, Moving, Event Support)

For on-demand roles including cleaners, movers, and event staff, venue managers (clients) are responsible for providing clear scope, access, and reasonable working conditions. Workers act as independent contractors. The platform is not a party to the engagement contract between clients and workers.

  • Minimum billable time may apply (e.g., 2–3 hours depending on role).
  • Emergency surcharge may be applied to bookings posted within short notice.
  • Client must disclose hazards and fragile items; workers should take reasonable care.
  • Any damage claims should be documented with time-stamped photos before/after.
  • Insurance: Clients and workers are responsible for maintaining appropriate cover where required by law.

5. Payments and Fees

  • Venue managers pay the worker's full wage (100%) for each completed shift
  • The platform automatically receives 10% (platform fee) while workers receive 90% of their wage
  • Payment processing is handled securely through Stripe
  • All prices are in Australian Dollars (AUD)
  • Payment disputes must be reported within 7 days of shift completion

6. Cancellation and Refunds

  • Venue Cancellation: If a venue cancels a shift less than 24 hours before start time, workers may be entitled to a cancellation fee
  • Worker No-Show: Workers who fail to show up for confirmed shifts may face penalties and account suspension
  • Disputes: Disputes regarding work quality or hours worked will be reviewed on a case-by-case basis

7. Prohibited Conduct

You agree not to:

  • Use the Platform for any illegal purpose or in violation of any laws
  • Harass, abuse, or harm other users
  • Post false, misleading, or fraudulent information
  • Circumvent payment processing or fees
  • Interfere with the Platform's security or functionality
  • Use automated systems to access the Platform without authorization
  • Share your account credentials with others

8. Intellectual Property

The Platform and its content, including but not limited to text, graphics, logos, and software, are the property of Neighcrew and protected by copyright and other intellectual property laws.

9. Limitation of Liability

Neighcrew acts as a platform connecting venues and workers. We are not responsible for:

  • The quality of work performed by workers
  • Disputes between venues and workers
  • Workplace injuries or accidents
  • Tax or legal obligations of users
  • Any indirect, incidental, or consequential damages

10. Indemnification

You agree to indemnify and hold Neighcrew harmless from any claims, damages, or expenses arising from your use of the Platform or violation of these Terms.

11. Termination

We may suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason we deem necessary. You may also terminate your account at any time.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or platform notification. Continued use of the Platform after changes constitutes acceptance of the new Terms.

13. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be resolved in the courts of [Your State/Territory].

14. Contact Information

For questions about these Terms, please contact us through our contact form.